Support

Orders & Shipping

Orders are typically processed within 1–2 business days.

We currently ship within Canada and the United States.

Shipping is calculated by total order value at checkout. Multiple items ship together whenever possible, so you only pay once for shipping—even when combining different products.

Current shipping rates

- Orders under $60 CAD: $14.99 CAD
- Orders from $60 CAD to $99.99 CAD: $9.99 CAD
- Orders of $100 CAD or more: Free shipping

For customers outside Canada and the United States, please contact us before placing an order. We’ll be happy to check whether shipping is available to your location.

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Returns & Issues

If something arrives damaged, incorrect, or not as expected, please contact us and we’ll make it right.

We believe support should feel straightforward and human. Reach out with your order number and a brief description of the issue, and we’ll respond as soon as possible.

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Contact

For any questions, order concerns, or general inquiries:

Email: support@thestillhouse.ca