Support
Orders & Shipping
Orders are typically processed within 1–2 business days.
Shipping is calculated by total order weight at checkout. Multiple items ship together whenever possible, so you only pay once for shipping—even when combining different products.
Current shipping rates
- Orders under $60 CAD: $14.99 CAD
- Orders from $60 CAD to $99.99 CAD: $9.99 CAD
- Orders of $100 CAD or more: Free shipping
Returns & Issues
If something arrives damaged, incorrect, or not as expected, please contact us and we’ll make it right.
We believe support should feel straightforward and human. Reach out with your order number and a brief description of the issue, and we’ll respond as soon as possible.
Contact
For any questions, order concerns, or general inquiries:
Email: support@stillhouse.store