Refund policy

Refund Policy

We accept returns within 14 days of delivery.

To be eligible for a return:
- Item must be unused and in original condition
- Item must be in original packaging

To start a return, contact us at support@thestillhouse.ca.

Non-returnable items:
- Used products
- Items damaged by misuse
- Clearance or final sale items (if applicable)

Refunds:
Once your return is received and inspected, we will notify you.
If approved, your refund will be issued to your original payment method within 5–10 business days.

Original shipping charges are non-refundable unless the return is due to our error or a defective product.

Customers are responsible for return shipping costs unless the item is defective or incorrect.