Shipping policy

Thank you for shopping with The Stillhouse! We are committed to processing and delivering your order as quickly and safely as possible.

Shipping Destinations

We currently ship to Canada and the United States.

If you are located outside these countries, please contact us before placing your order. We'll be happy to check whether shipping is available to your location.

Shipping Rates

Canada & United States

  • Orders under $60 CAD: $14.99 CAD

  • Orders from $60 CAD to $99.99 CAD: $9.99 CAD

  • Orders of $100 CAD or more: Free Shipping

Shipping charges are based on your order total before taxes.

Order Processing

Orders are typically processed within 1–3 business days after payment has been received.

Orders placed on weekends or public holidays will be processed on the next business day.

Estimated Delivery Times

  • Canada: 3–10 business days

  • United States: 4–10 business days

Please note that delivery times are estimates only and may vary due to weather, carrier delays, customs processing, or other circumstances beyond our control.

Tracking

Once your order has been shipped, you'll receive a confirmation email with tracking information (when available) so you can follow your package's journey.

International Orders

Customers outside Canada and the United States are welcome to contact us before placing an order. We'll do our best to arrange shipping whenever possible. Shipping charges and delivery times for international destinations vary depending on location.

Questions?

If you have any questions about shipping or your order, please don't hesitate to contact us through our Contact page. We're always happy to help!